Contact Us: This email address is being protected from spambots. You need JavaScript enabled to view it. / 708-781-9341

Support Services

Our support process is simple and straightforward. If you have a problem with your PC, your notebook, your smartphone, if your Internet is down and/or your e-mail isn't working or if there any other problems with your network or technology platform, you can reach us quickly and easily via phone (708.781.9341) or e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.). Our goal is to make the support process painless. We're not going to force you to submit a ticket and tell you to wait while it sits in a queue or force you to follow a specific set of instructions in order to use our services. No. If you need help, you let us know directly and then we will handle the problem.

What services do you provide? We are essentially your "IT Guy". Need a new pc? We can help find the right pc and install it for you. Server down? We can help to get it back up and running. Starting a new business and need e-mail? We can help to setup your own on premises Exchange server or we can help establish your business on Office 365. We will do whatever you would expect your "IT Guy" to do including setting up and maintaining:

  • Workstations
  • Servers
  • Notebooks
  • Tablets
  • Smartphones
  • Email
  • Routers
  • Firewalls
  • Switches
  • Antivirus
  • Backups
  • Disaster Recovery Plans

What makes your services so valuable? The value behind our product is based on our knowledge and our experience but most importantly on how we leverage both to guide our customers through the technology landscape. We are like any other 'IT Guy' in that we can replace hard drives, setup PC's, servers, user and e-mail accounts. We can define a backup routine and scan for viruses. We can do it all and so can most of our competitors. What sets bus-PC apart is how we leverage our knowledge and experience to your benefit. We're not only familiar with the latest and greatest but also the tried and tested. We're eager to try new technologies ourselves and to use them in our day to day business so that we know how well they might work for you. We are invested in making sure that we are able to provide the best possible guidance so that when you as a business owner are faced with a decision, you know that we, as your technology partner, can you give you with the best answer available.

Do you provide any ongoing maintenance or monitoring services? We do. It's simple to say: "Call us if you need help!" but the truth is that there are often processes occurring in the background that users are not aware of but that have to be checked and maintained by your systems administrator. Software patches have to be evaluated and installed. Antivirus reports have to be reviewed and any infections removed. Hardware has to be checked for failures and so on and so on. bus-PC will configure reporting of basic services and will continue to check in and monitor your systems behind the scenes.

We have someone that's been helping us. Can you work with them? Absolutely. A lot of our customers have had help from either a friend or family member or from a multi-role employee. Our greatest value comes from our guidance so if you have someone that you would like for us to work with or that can be our 'remote hands', that's fine with us: saves us a trip :-)

What vendors do you work with? Any and all as we are vendor neutral. We avoid reselling hardware and software ourselves but will help you through the quoting process with other vendors like Dell or CDW so that we may remain a neutral party.

Why is neutrality so important? Our most cherished asset is our clients trust. If we were to resell a specific brand of hardware or software, to upcharge or to fail to pass along any savings on items that we may resell, we feel that that would damage the trust our clients place in us. What sets bus-PC apart from our competition is our guidance. If we were to guide clients towards solutions and vendors that we resell, we think it would call our motives into question and damage the relationship. We're not willing to risk losing trust over a small markup or short term gain.

How is billing handled? It's simple and straightforward: our product is our time, billed by the quarter hour and invoiced bi-weekly.

Do you require a signed contract? Absolutely not. In fact, we'd prefer to avoid contracts in order to keep the relationships with our customers straightforward and simple. If you need help, just call us and we'll help. If you don't, great!, we'll keep an eye on things in the background. We're not interested in locking customers in by forcing them to sign a contract. Our work speaks for itself and our customers are free to stop using our services at any time without termination fees or contract terms holding them back. We 'do' have a method for controlling service costs so that our customers can determine their operational expenses but it's only available to established customers and on client request. We will never pressure our customers into budget plans or contracts.

How do I sign up for your services? Please call us at 708.781.9341 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

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